Once you place your order, it gets sent to an outsourced printing company. They then fulfil the order and ship directly to you. All my designs are original, and won’t be found anywhere else. I have chosen this method, as it takes a lot of bulk ordering and other logistical issues out of the equation, giving me more drawing time!
**Please note there may be delays in processing times due to Covid-19**
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General sustainability statement
Sustainable fashion is the future! That's why LHPTATTOO is taking steps to make sure we're part of the movement.
We only produce items we get an order for, avoiding textile waste from overproduction. Our printing partner's state-of-the-art printing tech creates almost no wastewaters and uses less energy.
Please read below for further information and thank you for supporting a small creative business!
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How LHPTATTOO is adapting to Covid-19
We work with a fulfillment partner to print and ship our orders. We’re in regular
communication with them for the latest updates of what’s going on.
Our fulfillment partner is still operating and we’re continuing to accept orders. Fulfillment and shipping will take longer but your order will reach you.
Your support means a lot to us, especially during this time.
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Contact e-mail: firstname.lastname@example.org
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
UK: 5-8 business days
International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—I f you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us with your order number.